FAQ

Frequently Asked Questions – OferTown

🚚 Shipping Questions
Q: How long does shipping take?  
A: FREE shipping to all USA addresses. Delivery 7–12 business days (tracked via USPS). Orders placed before 2 PM EST ship same day.

Q: Do you ship internationally?  
A: Currently we only ship within the United States for fastest service.

Q: Where do you ship from?  
A: All orders ship from our USA warehouses (CJ Dropshipping partner).

↩️ Returns & Refunds
Q: What is your return policy?  
A: 30-day hassle-free returns. Full refund if you’re not 100% satisfied.  
   → Email support@ofertown.com → we send FREE return label → drop at USPS.

Q: Who pays return shipping?  
A: We provide FREE return label.

Q: When will I get my refund?  
A: Refund processed within 24 hours of receiving the item.

💳 Payment & Security
Q: What payment methods do you accept?  
A: Shopify Payments, PayPal, Apple Pay, Google Pay, Credit/Debit cards – all 100% secure.

Q: Is my information safe?  
A: Yes! 256-bit SSL encryption + PCI-DSS compliant.

📦 Orders & Tracking
Q: When will I get tracking number?  
A: Automatically emailed within 24-48 hours of shipping.

Q: Can I change or cancel my order?  
A: Yes, within 2 hours of placing order – email us immediately.

📱 Contact & Support
Q: How can I contact you?  
A: Email: support@ofertown.com (reply <24h)  
   Phone: +1 (716) 948-2895 (9AM–9PM EST, 7 days)

Still have questions? Email or call us – we reply to EVERY message!