FAQ

FAQs: Frequently Asked Questions

1. Order & Shipping

Q: Where does Allission ship to?

A: We currently ship exclusively to addresses within the United States (USA). We do not offer international shipping at this time.

Q: How much is shipping?

A: We are pleased to offer FREE Standard Shipping on all orders across the United States.

Q: How long will it take for my order to arrive?

A: Our total estimated delivery time is 7–12 business days. This includes:

• Handling Time: 1–3 business days.

• Transit Time: 6–9 business days.

Q: How can I track my order?

A: Tracking information is emailed to you typically within 1–3 days of placing your order, once the package is prepared for dispatch. The tracking link will become active within 24 hours of receiving the email.

2. Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day return window from the date your order is delivered. Items must be unused and in original packaging. Please see our full Return & Refund Policy for details.

Q: Do I have to pay for return shipping?

A: No. As part of our commitment to customer satisfaction, Allission covers the cost of return shipping. We will provide a Free Pre-paid Return Label for all authorized returns.

Q: How long does the refund process take?

A: Once your return is received and inspected at our warehouse, refunds are processed back to your original payment method within 5–10 business days.

3. Product & Quality

Q: What materials are your products made from?

A: We specialize in high-quality Home Decor, Storage, and Accessories, featuring materials like natural bamboo wood, durable ceramics, Tianshan cotton-linen blends, and high-grade plastics—all selected for longevity and style.

Q: Can I exchange an item?

A: Yes, we accept exchanges for products of equal or lesser value within the 30-day window.

4. Account & Security

Q: Is my payment information secure?

A: Absolutely. Our checkout process is protected by SSL encryption, and we do not store your full credit card details. All payments are securely handled by trusted third-party processors.

Q: How can I contact customer support?

A: You can reach us via:

• Email: support@allission.com

• Phone: +1 716 948 2895

• Hours: Monday–Friday, 9:00 AM – 5:00 PM PST.